Sales FAQs

These are frequently asked questions about sales of PEERNET products.

How do I download a trial of PEERNET software?

You can find a complete list of all PEERNET software and the associated links to download a trial version of each software on our PEERNET Software Downloads page.

Get started by requesting a 30-day evaluation copy of our software. You will receive a download link via email. Follow the instructions provided in the email to download and install the software.

The evaluation copy will expire after 30-days and all outputs are watermarked. You need to purchase the product in order to create files without them being watermarked.

How can I purchase PEERNET products?

All products can be purchased online through PEERNET secure store. PEERNET accepts all major credit cards including: Mastercard, VISA, AMEX, Discovery. PEERNET is also fully integrated with PayPal so customers can pay directly via their PayPal accounts. Please contact PEERNET Sales if you would like to pay via Purchase Orders (from North America) and Wire Transfers.

You are required to set up an online account and place your order online whether paying via credit card or purchase order. Your account will always retain your sale information including your serial number and download link.

Delivery is done via email using the email address associated to your online account. The delivery time is as follows:

  • Credit Card Payment – immediately when transaction has been approved.
  • PayPal – immediately when transaction has been approved.
  • Purchase Order – upon receipt of a valid purchase order, order is completed and invoice emailed separately.
  • Bank or Wire Transfer – upon receipt of payment order is completed.

Note: At times email confirmations are retained by spam filters. Please check your spam filter if you do not receive our confirmation within 15 minutes. The software download and serial number can also be obtained from your online account as follows:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchase will be listed, including the serial number and software download link.

What license do I need?

For our recommendations on the best license level for your needs, please see our complete license levels overview or check out our playlist of license level recommendation videos.

In addition, on the pricing page for each product there is a description of the different licenses available as well as all pricing information.

Document Conversion Service – Pricing Page

TIFF Image Printer – Pricing Page

Raster Image Printer – Pricing Page

PDF Image Printer – Pricing Page

PDF Creator Plus – Pricing Page

File Conversion Center – Pricing Page

PEERNET Reports – Pricing Page

What is the On-Going Licensing and Support Subscription?

PEERNET’s On-Going Licensing and Support Subscription is for a one (1) year term and includes the ability to request a license adjustment, priority technical support, and continuous access to your software download, including all updates and upgrades, via your online account.

A license adjustment is required when the software is being moved from one computer to another computer, or being re-loaded after a computer crash or operating system upgrade. Essentially, you need a license adjustment any time the computer identity changes. Without a valid subscription, you would have to purchase a new license in any of these situations.

On-Going Licensing and Support Subscription also provides you the confidence that you have access to the latest release of the software at all times, and priority technical support if required. With an active subscription you will never have to purchase an upgrade.

Annually the subscription must be renewed through your online account in order to continue accessing the above benefits. Note: For particular software and/or license levels, the annual renewal is mandatory in order to continue using the software.

Why do I need “On-Going Licensing and Support Subscription” when I don’t need support?

PEERNET’s On-Going Licensing and Support Subscription is a lot more than just support.

It includes the ability to request a license adjustment, priority technical support (both email and telephone) and continuous access to your software download, including all updates and upgrades, via your online account.

A license adjustment is required when the software is being moved from one computer to another computer, or being re-loaded after a computer crash or operating system upgrade. Essentially, you need a license adjustment any time the computer identity changes. Without a valid subscription, you would have to purchase a new license in any of these situations.

On-Going Licensing and Support Subscription also provides you the confidence that you have access to the latest release of the software at all times, and priority technical support if required. With an active subscription you will never have to purchase an upgrade.

Annually the subscription must be renewed through your online account in order to continue accessing the above benefits. Note: For particular software and/or license levels, the annual renewal is mandatory in order to continue using the software.

Where do I find my serial number?

Your online account contains a complete list of your purchased products with the applicable serial number and software download link. To retrieve your serial number through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchases serial numbers will be listed.

Alternatively, if your product has been activated you can view your activation information, including your serial number, through the license wizard.

Where can I obtain the Software Download link for the product I purchased?

Your online account contains a complete list of your purchased products with the applicable serial numbers and software download links. To retrieve the software download for your purchased product through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software download links will be listed.

If the latest software download link is not available, this means that you either need to upgrade to the latest version of the product, add the On-Going Licensing and Support Subscription, or purchase a new license of the software in order to get access to the latest software update.

Online Store - Download Link Button

How do I license my new PEERNET software?

All PEERNET software is licensed by entering your serial number into our license wizard which activates and authenticates your license by communicating with the PEERNET License Server via the internet. If the computer you are licensing does not have an internet connection, we do offer a manually licensing process where you email a PROD ID file to peernet@peernet.com and we return a PROD AU file.

SerialNumber-Activate

For detailed instructions on how to license your specific product check out our playlist of licensing tutorials.

In addition, in the User Guide for each product there are detailed instructions on how to license your product:

Document Conversion Service – User Guide

TIFF Image Printer – User Guide

Raster Image Printer – User Guide

PDF Image Printer – User Guide

PDF Creator Plus – User Guide

File Conversion Center – User Guide

How do I license my software if my computer is not connected to the internet?

If you are not connected to the Internet, you will have to send us a manual license file that we will authorize and return.

Please refer to your product’s User Guide and follow the instructions in the chapter Activating – Manually Activating .

User Guide - Manual Activating Bookmark

Document Conversion Service – User Guide

TIFF Image Printer – User Guide

Raster Image Printer – User Guide

PDF Image Printer – User Guide

PDF Creator Plus – User Guide

File Conversion Center – User Guide

Can I add licenses to existing serial number?

Yes, you can add licenses to an existing serial number.

A serial number can have endless number of licenses, and additionally the more licenses you have attached to a single serial number, the lower the price per license. Therefore, it is beneficial to add to an existing serial number versus purchasing another license on a new serial number. For more information on available volume discounts, please see our complete volume discounts overview.

To add licenses to an existing serial number through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software will be listed.
  5. Select “Purchase  Additional Licenses” for the applicable serial number. Note: The On-Going Licensing and Support Subscription of the existing licenses will also apply to the new licenses. Therefore if an On-Going Licensing and Support Subscription exists, the cost of the remaining period will be pro-rated for the new licenses. If there is no On-Going Licensing and Support Subscription, there will not be an option to add it.
  6. Enter the quantity you wish to add to the existing serial number. Note: If you change the quantity, you need to click the Update button in the shopping cart before selecting Checkout.
  7. Select “Checkout”.

PurchaseAdditionalLicenses

Upon completion of your purchase the number of licenses purchased will be added to the serial number.

You will also receive an email confirmation that will contain a summary of financial details, the serial number and the download link.

How do I move my software to a new computer?

A license adjustment request is required when the software is being moved from one computer to another computer.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support Subscription are entitled to request license adjustments. To do so please, email peernet@peernet.com with your serial number, the name of your old computer, and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when the adjustment is complete and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you have let your On-Going Licensing and Support Subscription expire, PEERNET cannot carry out a license adjustment on your serial number. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if it is within one year of your initial purchase or within one year of the expiry date of a previously valid On-Going Licensing and Support Subscription.
  • Purchase a new serial number of the software that can be used for your new computer, with a valid On-Going Licensing and Support Subscription so you do not encounter this issue again.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase an upgrade to the latest version, if you are running a non-current version.

How do I update/upgrade my software to the latest release?

If you are a registered owner of our software and have a valid On-Going Licensing and Support Subscription, any updates released will automatically appear in your online account by updating the release version number of the software download button.

To download the latest release version of your purchased product:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software download links will be listed.

Online Store - Download Link Button

If you are a registered owner of an earlier version of our software, you will need to upgrade in order to access the latest version of your product. If you have a valid On-Going Licensing and Support Subscription, the upgrade is available through your online account free of charge.

If you have let your On-Going Licensing and Support Subscription expire you will need to purchase the upgrade. Depending on the version you are upgrading from, we do offer upgrade discounts.

To upgrade an existing serial number through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software will be listed.
  5. Select “Purchase Upgrade” for the applicable serial number. The upgrade button is only available 3 version back from the current release. Note: The store will default to the same number of licenses as you had previously. You can decrease the number of licenses if your requirements are now less. If you change the quantity, you need to click the Update button in the shopping cart before selecting Checkout.
  6. Select “Checkout”.

PurchaseUpgrade

Upon completion of your purchase your new serial number and software download will be added to your registered products list.

You will also receive an email confirmation that will contain a summary of financial details, the serial number and the download link.

Is there a discount to upgrade to a new version?

If you are a registered owner of an earlier version of our software, we provide an upgrade discount when upgrading to the latest version of the same product. The discount rates are as follows:

For TIFF Image Printer, PDF Image Printer, and Raster Image Printer:

  • One version from current (10.0 to 11.0) – 15% discount

For Document Conversion Service:

  • One version from current (2.0 to 3.0) – 15% discount

For File Conversion Center:

  • One versions from current (5.0 to 6.0) – 15% discount
  • Two versions from current (4.0 to 6.0) – 10% discount

For PDF Creator Plus:

  • One version from current (6.0 to 7.0) – 15% discount
  • Two versions from current (5.0 to 7.0) – 10% discount

Note: These rates apply to the software cost and not the cost of the On-Going Licensing and Support subscriptions.

To upgrade an existing serial number through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software will be listed.
  5. Select “Purchase Upgrade” for the applicable serial number. The upgrade button is only available 3 version back from the current release. Note: The store will default to the same number of licenses as you had previously. You can decrease the number of licenses if your requirements are now less. If you change the quantity, you need to click the Update button in the shopping cart before selecting Checkout.
  6. Select “Checkout”.

PurchaseUpgrade

Upon completion of your purchase your new serial number and software download will be added to your registered products list.

You will also receive an email confirmation that will contain a summary of financial details, the serial number and the download link.

I have an On-Going Licensing and Support Subscription, where is my upgrade?

If you are a registered owner of our software and have a valid On-Going Licensing and Support Subscription, any updates released (ie. version 11.0.007 to version 11.0.008) will automatically appear in your online account by updating the release version number of the software download button.

To download the latest release version of your purchased product:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software download links will be listed.

Online Store - Download Link Button

If you are a registered owner of an earlier version of our software and have a valid On-Going Licensing and Support Subscription, you can request the upgrade (ie. version 10.0 to version 11.0) through your online account free of charge.

To request the upgraded version of your purchased product:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software will be listed.
  5. Select “Upgrade” for the applicable serial number.
  6. The upgrade will be added to your online shopping cart for zero dollars.
  7. Select “Checkout” and walk through a zero dollar transaction.

OGSUpgrade

Upon completion of the transaction your new serial number and software download will be added to your registered products list.

You will also receive an email confirmation that will contain the serial number and the download link.

How do I renew my On-Going Licensing and Support Subscription?

In order to continue accessing the benefits of the On-Going Licensing and Support Subscription (ability to move/transfer a license to a new computer or re-license a computer after a crash or operating system upgrade, priority technical support, and access to all updates and upgrades free of charge), the subscription must be renewed annually. Note: For particular software and/or license levels, the annual renewal is mandatory in order to continue using the software (ie. Document Conversion Service, Unlimited License, Pre-Authorized Open License).

You will receive automated notification emails to the email address associated with the online account 45 days, 20 days, and 5 days in advance of the expiry date to remind you of the annual renewal.

To renew your On-Going Licensing and Support Subscription through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select “View the Products I have registered or purchased” and your purchased software will be listed.
  5. Select “Renew On-Going Licensing and Support Subscription” for the applicable serial number.
  6. Select “Checkout”.

RenewOnGoingLicensingAndSupportSubscription

Upon completion of your purchase the On-Going Licensing and Support Subscription expiry date will be updated in your registered products list.

You will also receive an email confirmation that will contain a summary of financial details as well as any relevant renewal instructions. Some products require you to take steps after purchasing your annual renewal while others do not.

Can more than one person have access to an online account?

If you are the person responsible for your PEERNET software and the registered owner of your company’s online account, you can permit others to have access to the product’s download link, access to purchasing, or both.

First, the other individuals that you want to have access need to open an online account on the PEERNET website if they don’t have one already.

Then, under your account, go to “My Account”“My Product”“View Products I have permitted to be accessed from another account”.

Link to Add Linked Owner to Serial Number

On this page, select the action “Add” and enter the email address of the other users account. You can then adjust their permissions by selecting “Allow Download” or “Allow Purchases” or both. Select “Update” to save your changes.

Adding Linked Owner for Access to Serial Number

Allow Download – The linked user will just have access to the software download. They will not be able to purchase new software, purchase more licenses, or purchase or process free upgrades.

Allow Purchases – The linked user will be able to do any financial transaction for the applicable serial number (ie. renew On-Going Licensing and Support Subscriptions, purchase additional licenses, purchase or process free upgrades). Note: The order record will remain in the online account that completed the transaction.

In all cases, the registered owner online account and any linked online accounts will receive any notification emails with respect to On-Going Licensing and Support Subscription annual renewals and product notification emails relating to the release of updates and upgrades.

How do I stop receiving Product Notifications?

All online account holders can control the delivery of Product Notifications through their online account.

When you a logged in, go to “My Account”“Email Notifications”“View or change my product notification list.”.

Online Store - Selecting PO for Method of Payment

By deselecting a product, the Product Notifications will stop. You also have the option of adding products even if you do not own that specific software.

Online Store - Selecting PO for Method of Payment

PEERNET does not send out an abundance of Product Notifications. We only want to be in-touch when we have something important to share. Therefore we only send out a Product Notification when we have released a new update or upgrade.

How can I obtain a Quote so I can request or prepare a Purchase Order?

Begin by adding your purchase to your online shopping cart and selecting “Checkout”. The default payment method for our online store is Credit Card, but you have the option to change it to “Purchase Order”, and then proceed through the checkout process.

Online Store - Selecting PO for Method of Payment

A pending order will be setup and you will receive a confirmation email for your pending order along with the financial details. If a formal Quote is required either in PDF format or to print, please return to your online account, select “My Account”“My Orders”“View my pending orders I have made and obtain a quote in PDF format or print.” to download your PDF Quote.

Online Store - Selecting PO for Method of Payment

Click the Quote button for your pending order to either save or print.

Online Store - Selecting PO for Method of Payment

When PEERNET receives your purchase order, we will complete your order and invoice you accordingly.

For more details about purchasing with a Purchase Order, please visit our Purchase Options page. Note: PEERNET only accepts Purchase Orders for sales over $250.00 USD.

How do I obtain an invoice for a completed order?

All invoices can be obtained directly from your online account for any of your purchases.

To obtain your PDF invoice through your online account:

  1. Please go to Login.
  2. Under “Returning Customer”, please sign in using your email address and password.
  3. Select “My Account”.
  4. Select – “View the Orders I have made and print my invoice”.
  5. All of your orders will be listed. Select the applicable order to download the invoice.

Can I return PEERNET Software?

All PEERNET software has a free 30 day fully functional trial. We highly recommend that purchasers first try out the products by downloading and installing the evaluation version.  All evaluation products are completely functional with the exception of evaluation watermarks that are placed on the outputs. When evaluating the product, please don’t hesitate to contact our support team at support@peernet.com with any questions you may have, we are here to help.

If a return is required, returns can be requested within 30 day of purchase date. The return will be evaluated and an answer provided within 3 business days of the request.

My Purchasing Department needs a W9 so that we can purchase your software?

PEERNET is Canadian Company so if a W9 is required PEERNET will supply a W-8BEN – Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding.

Please sent a request to PEERNET Sales peernet@peernet.com and we will provide you a W-8BEN.

What is PEERNET’s DUNS Number?

The PEERNET’s DUNS number is 256720376

What is PEERNET’s NAICS Number?

PEERNET’s NAICS number is 511211 – Software Publisher

What is PEERNET’s ECCN Number?

PEERNET’s ECCN number is 5D992.b.1, this applies to all PEERNET Products.