PDF Creator Plus – FAQs
These are frequently asked questions about PDF Creator Plus.
What is the latest release and how can I obtain it?
For the current release number of PDF Creator Plus, please read the release notes.
All Software Downloads for your purchased software products are located in your secure PEERNET online account to the right of the applicable serial number.
For registered owners of PDF Creator Plus with an active On-Going Licensing and Support subscription, your latest update is available in your online account. The licensing and settings will remain unchanged when you install the latest update.
If you currently own PDF Creator Plus 7.0 (with an earlier update) with no On-Going Licensing and Support subscription, please go to your online account and Purchase On-Going Licensing and Support for your product. When your order has been completed, the Software Download available in your account will be updated automatically. An On-Going Licensing and Support subscription is valid for one year you will have access to all updates/upgrades for the entire year. The licensing and settings will remain unchanged when you install the latest update.
For owners of version 5.0 and 6.0 of PDF Creator Plus you can upgrade directly via your online account at a discount. Please go to your online account and select Purchase Upgrade, when the order has been completed, your online account will be populated with PDF Creator Plus 7.0 software download and applicable serial number.
For owners of earlier versions of PDF Creator Plus, you will be required to purchase the new version, there is no upgrade option.
Do I need to uninstall before installing an upgrade or update?
Major releases (upgrades i.e. 6.0 to 7.0) of these products can both be installed (co-exist) on the same computer. For the prior version, the licensing and the settings will remain unchanged. The new version will have to be licensed and the settings set up to match the prior version.
Minor releases (updates or patches i.e. 7.0.001 to 7.0.002) will install over an existing installation. The licensing and settings will remain unchanged.
What version of the product is installed on my system?
Windows 10 and Windows Server 2016
- Right click the Windows icon
on the start bar. - Click Control Panel.
- Click Programs and Features.
- Check the Version column for the version you have installed.
on the start bar.
Windows 8 and Windows 2012
- Click the Windows logo key +I.
- Click Control Panel.
- Under Programs, click Uninstall a program.
- Check the Version column for the version you have installed.
Windows 7 and Windows 2008 R2
- From the Start Menu click on Control Panel.
- Under Programs. click Uninstall a program.
- Check the Version column for the version you have installed.
Windows Vista and Windows 2008
- From the Start Menu click on Control Panel.
- Under Programs, click Uninstall a program
- If the Version column is not showing, right click the Name column title and click More. Then scroll down and click Version, then click OK to add the column.
- Check the Version column for the version you have installed.
Windows XP and Windows 2003
- From the Start Menu click on Control Panel.
- In the Control Panel click Add/Remove Programs.
- Scroll and highlight the product name
- Click on the text “Click here for support information”.
- The version number is listed with the support information.
How do I find my serial number?
If you have yet to activate your product please sign into your PEERNET online account to obtain your serial number. Your online account contains a complete list of your purchased products with the applicable serial number and software download link.
Alternatively, if your product has been activated you can view your activation information, including your serial number:
- Click Start menu – All Programs – PDF Creator Plus 7.0 – PDF Creator Plus 7.0.
- Click Help – License…
How do I license my software?
All PEERNET software is licensed by entering your serial number into our license wizard which activates and authenticates your license by communicating with the PEERNET License Server via the internet. If the computer you are licensing does not have an internet connection, we do offer a manually licensing process where you email a PROD ID file to [email protected] and we return a PROD AU file.
For detailed instructions on how to license PDF Creator Plus, please see the video below:
In addition, detailed instructions on activating your software can also be found in the PDF Creator Plus User Guide.
How do I license my software if my computer is not connected to the Internet?
If you are not connected to the Internet, you will have to send us a manual license file that we will authorize and return.
Please refer to the instructions in the chapter Activating – Manually Activating in the product’s User Guide.
Why is the licensed software now in Trial mode?
If the software was previously licensed and has now reverted back to Trial mode, this means something on the computer has changed so the product believes it is no longer licensed.
Examples of items that effect the license validity are:
- change of domain or workgroup
- change in the network
- change in the computer name
- reformatting and reloading the computer
- system has virus
In this situation you will need to re-license the computer using your existing serial number.
If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.
Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email [email protected] with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:
- Add an On-Going Licensing and Support Subscription, if you are running the current version.
- Purchase an additional license that can be used for your new computer, if you are running the current version.
- Purchase Upgrade to the latest version, if you are running a non-current version.
Please go to your PEERNET online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.
How do I re-license the software?
If you are re-licensing and the computer is identical, then “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to re-license your computer using the same serial number.
Customers with active On-Going Licensing and Support Subscription are entitled to request license adjustments. To do so please, email [email protected] with your serial number, the name of your old computer, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with re-licensing the software. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
If you have let your On-Going Licensing and Support Subscription expire, PEERNET cannot carry out a license adjustment on your serial number. In order to remedy this, you will have to do one of the following:
- Add an On-Going Licensing and Support Subscription, if it is within one year of your initial purchase or within one year of the expiry date of a previously valid On-Going Licensing and Support Subscription.
- Purchase a new serial number of the software with a valid On-Going Licensing and Support Subscription so you do not encounter this issue again.
- Purchase an additional license, if you are running the current version.
- Purchase an upgrade to the latest version, if you are running a non-current version.
How do I move my license from one computer to another?
A license adjustment request is required when the software is being moved from one computer to another computer.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.
Customers with active On-Going Licensing and Support Subscription are entitled to request license adjustments. To do so please, email [email protected] with your serial number, the name of your old computer, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with licensing the software. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
If you have let your On-Going Licensing and Support Subscription expire, PEERNET cannot carry out a license adjustment on your serial number. In order to remedy this, you will have to do one of the following:
- Add an On-Going Licensing and Support Subscription, if it is within one year of your initial purchase or within one year of the expiry date of a previously valid On-Going Licensing and Support Subscription.
- Purchase a new serial number of the software that can be used for your new computer, with a valid On-Going Licensing and Support Subscription so you do not encounter this issue again.
- Purchase an additional license that can be used for your new computer, if you are running the current version.
- Purchase an upgrade to the latest version, if you are running a non-current version.
How do I license my computer if I had to re-format it?
In this situation you will need to re-license the software on your reformated computer. A license adjustment request is required when the software is being installed on a computer whose identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to re-license your computer using the same serial number.
Customers with active On-Going Licensing and Support Subscription are entitled to request license adjustments. To do so please, email [email protected] with your serial number, the name of your old computer, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with re-licensing the software. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
If you have let your On-Going Licensing and Support Subscription expire, PEERNET cannot carry out a license adjustment on your serial number. In order to remedy this, you will have to do one of the following:
- Add an On-Going Licensing and Support Subscription, if it is within one year of your initial purchase or within one year of the expiry date of a previously valid On-Going Licensing and Support Subscription.
- Purchase a new serial number of the software with a valid On-Going Licensing and Support Subscription so you do not encounter this issue again.
- Purchase an additional license, if you are running the current version.
- Purchase an upgrade to the latest version, if you are running a non-current version.
What applications work with PDF Creator Plus?
If you can print it, then PDF Creator Plus can create a PDF for you. Simply choose the PDF Creator Plus from the Print dialog of your application.
Can I combine or append files using PDF Creator Plus?
PDF Creator Plus can combine files from any combination of applications.
- Print the first file to the PDF Creator Plus virtual printer to create your initial project.
- Now keep the PDF Creator Plus application open and continue printing any of your other documents from any combination of applications.
- PDF Creator Plus will prompt you asking whether you want to append the pages to the open project, just say yes.
- Prior to Creating your PDF, if you choose to, you can drag and drop to re-arrange pages, delete any unwanted pages or annotate them.
- When you have completed this process, press the Create PDF button to make your PDF file containing all the pages combined into one PDF file.
When printing from Internet Explorer the background color and images are missing?
Internet Explorer does not print background color and images by default. To include background color and images when printing from Internet Explorer do the following for your version of Internet Explorer:
Running Internet Explorer 7.0 to 11.0
- Open Internet Explorer.
- Click File – Page Setup.
- Check “Print Background Colors and Images”.
- Click OK.
Running Internet Explorer 6.0
- Open Internet Explorer.
- Click Tools – Internet Options.
- Click the Advanced tab.
- Scroll down to the Printing section.
- Check “Print background colors and images”.
- Click OK.
Why are lines or images missing when printing PDF file?
There may be some alpha blending that Adobe is not sending to the physical printer. To work around this issue, follow the steps below when printing the PDF file.
- Open the PDF file in Adobe Reader.
- Click File – Print.
- On the Print screen, click Advanced the button.
- On the Advanced Print Setup dialog, check the “Print As Image” option.
- Click OK.
- Click OK to print the PDF file to your physical printer.
When printing from Microsoft Word the linked images are not displayed?
In certain situations, particularly when printing a large Microsoft Word document with linked images (not embedded), the opening and printing of the document results in missing image icons (black outline with red x) after a certain point.
This happens because Microsoft Word only loads a certain amount of pages in advance, and its printing default is to background print. This causes the latter pages to be printed before their images are loaded.
There are two options to workaround this problem with Microsoft Word:
Option 1
Turn off background printing:
- From Tools – Options, select the Print Tab.
- In the Printing Options section, check off “Background Printing”.
- Then print.
Option 2
Scroll and view all the pages of the document to force load all linked images and then print.
Why do some of my created PDFs look different from the original document?
You need to make sure you are emulating your default printer or the hardware margins and the resolution will not match, which will change the layout of the file when converted into a PDF file.
- From the Start menu go to All Programs – PDF Creator Plus 7.0 – PDF Creator Plus 7.0 to open the application.
- Click Edit – PDF Creator Plus Printer Settings from the application menu.
- Click Emulate Printer.
- Select either “Default printer” or the actual physical printer.
- Click OK.
Why are internal links in Word not created in PDF file?
If the internal links in your Word document were created using fields, these types of links are not recognized by the Save As PDF add-in.
You need to change the internal links from fields to bookmarks or hyperlinks in order for the Save As PDF add-in to recognize them.
Why are there blank pages in a Citrix session?
The Citrix default value for maximum memory pool per session GUI is 32MB, which is too low for PDF Creator Plus to generate the page for display, resulting in a blank page.
The Citrix setting for maximum memory pool per session GUI needs to be increased to at least 128MB for PDF Creator Plus to display the page.
Why are the hyperlinks or bookmarks missing when printing from Microsoft Word?
In order to retain the hyperlinks and bookmarks from a Microsoft Word document you must use the Save As PDF add-in button, you cannot just print the document.
- On Word 2013, you need to click Add-Ins in the menu bar to find the Save As PDF 7.0 button.
- On Word 2007 and Word 2010, you need to click Add-Ins in the menu bar to find the Save As PDF 7.0 button.
- On Word 2003, the Save As PDF 7.0 button is top left in the Word screen.
What folders should I exclude from my Anti-virus Scans?
If you have anti-virus software installed on your computer you should configure your antivirus software to exclude the print spool directory and certain key driver files from the real-time scan. These files are accessed many times during each print cycle and scanning them repeatedly can impact greatly on your printing performance, as well as potentially causing the trigger to expired mode.
You should consider excluding the following driver files & folders:
– %SystemRoot%System32spool
– C:Documents and SettingsAll UsersApplication DataPEERNET (for Windows XP and Windows 2003)
– C:ProgramDataPEERNET (for Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012, Windows 10 and Windows Server 2016)
– any printer script file (if you have created or are using one)
