PDF Image Printer FAQs

Read PDF Image Printer FAQs to learn more:

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What is the latest release and how can I obtain it?

The current release of the Image Printers is 11.0.006.

Update and upgrade details for the Image Printer can be obtained from their respective News Release articles.

All Software Downloads for your purchased software products are located in your secure online account to the right of the applicable serial number.

For registered owners of the Image Printer with an active On-Going Licensing and Support subscription contract, your latest update is available in your online account.

If you currently own an Image Printer version 11.0 with no On-Going Licensing and Support subscription, please go to your online account and Purchase On-Going Licensing and Support for your product. When your order has been completed, the Software Download available in your account will be updated automatically. An On-Going Licensing and Support subscription is valid for one year and you will have access to all updates/upgrades for the entire year.

NOTE : The update will install over the existing installation. The licensing will remain unchanged however the settings will be set back to the defaults and if you have made changes you will have to reapply them.  We recommend if you’ve made numerous changes to the settings that you save the settings prior to the update and then restore the settings after the update. Go to the following FAQ to read about how to Save and Restore settings.

For owners of versions 8.0, 9.0 and 10.0 of the Image Printer you can upgrade directly via your online account at a discount. Please go to your online account and select Purchase Upgrade, when the order has been completed, your online account will be populated with Image Printer version 11.0 software download and applicable serial number.

For owners of earlier versions of the Image Printers you will be required to purchase the new version, there is no upgrade option.

Do I need to uninstall the Image Printer before installing an upgrade or update?

Major releases (upgrades i.e. 10.0 to 11.0) of the image printers can both be installed (co-exist) on the same computer. For the prior version, the licensing and the settings will remain unchanged. The new version will have to be licensed and the settings set up to match the prior version.

Minor releases (updates or patches i.e. 11.0.001 to 11.0.002) will install over an existing installation. The licensing will remain unchanged however the settings will be set back to the defaults and if you have made changes you will have to reapply them.  We recommend if you’ve made numerous changes to the settings that you save the settings prior to the update and then restore the settings after the update. Go to the following FAQ to read about how to Save and Restore settings.

What version of the product is installed on my system?

Windows 10 and Windows Server 2016

  1. Right click the Windows icon Windows logo key on the start bar.
  2. Click Control Panel.
  3. Click Programs and Features.
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows 8 and Windows 2012

  1. Click the Windows logo key‌ Windows logo key+I.
  2. Click Control Panel.
  3. Under Programs, click Uninstall a program.
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows 7 and Windows 2008 R2

  1. From the Start Menu click on Control Panel.
  2. Under Programs. click Uninstall a program.
  3. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows Vista and Windows 2008

  1. From the Start Menu click on Control Panel.
  2. Under Programs, click Uninstall a program
  3. If the Version column is not showing, right click the Name column title and click More. Then scroll down and click Version, then click OK to add the column.Programs and Features - Version Column Checkbox
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows XP and Windows 2003

  1. From the Start Menu click on Control Panel.
  2. In the Control Panel click Add/Remove Programs.
  3. Scroll and highlight the product name
  4. Click on the text “Click here for support information”Windows XP - Version Info
  5. The version number is listed with the support information.Windows XP - Version Number

How do I find my serial number?

If you have yet to activate your product please sign into your  online account to obtain your serial number.  Your online account contains a complete list of your purchased products with the applicable serial number and software download link.

Alternatively, if your product has been activated you can view your activation information, including your serial number, by clicking Start – All Programs – [TIFF|Raster|PDF] Image Printer – License…

How do I license my software if my computer is not connected to the Internet?

If you are not connected to the Internet, you will have to send us a manual license file that we will authorize and return.

Please refer to the instructions in the chapter Activating – Manually Activating in the product’s User Guide.

User Guide - Manual Activating Bookmark

Why is the licensed software now in Trial mode?

If the software was previously licensed and has now reverted back to Trial mode, this means something on the computer has changed so the product believes it is no longer licensed.

Examples of items that effect the license validity are:

  • change of domain or workgroup
  • change in the network
  • change in the computer name
  • reformatting and reloading the computer
  • system has virus

In this situation you will need to re-license the computer using your existing serial number.

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I re-license the software?

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I move my license from one computer to another?

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I license my computer if I had to re-format it?

In this situation you will need to re-license the software on your reformated computer using the existing serial number.

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

What products create Adobe PDF/A compliant documents?

The following PEERNET products can be configured to create Adobe PDF documents that are PDF/A compliant:

What applications or products work with the Image Printers?

The Image Printers are designed to work with any Windows® application or product that can print. It virtually gives you an unlimited number of applications that can be used to create image files.

If you can print it, then the Image Printer can create the image file you requested. Simply choose the Image Printer from the Print dialog of your application.

Can files produced by the Image Printer contain viruses?

Files created by the TIFF Image Printer and the Raster Image Printer are guaranteed to be 100% virus-free, even if your source files or computer have a virus. Image files cannot contain viruses as there is no executable code.

However, files created in the PDF File format cannot be guaranteed not to contain virus as the PDF File format supports having executable code associated with the file.

When I send image files produced by the image printer, can they change the files?

The files created by the TIFF Image Printer cannot be easily changed. Therefore making the TIFF image format the industry accepted choice for many archiving and retrieval systems and used by industries such as legal, medical and insurance.

What are the supported image formats?

The following list illustrates the types of images that the Image Printers support:

TIFF Image Printer

  • Tagged Image File Format (.TIF)

PDF Image Printer

  • PDF Raster Format (.PDF)

Raster Image Printer

  • Adobe PhotoShop 3.0 (.PSD)
  • CALS Type (*.cal)
  • GIF Format (.GIF)
  • JPEG (.JPG)
  • PDF Raster Format (.PDF)
  • Portable Network Graphics (.PNG)
  • Truevision TARGA (.TGA)
  • Tagged Image File Format (.TIF)
  • Windows Bitmap (.BMP)
  • ZSoft DCX (.DCX)
  • ZSoft PCX (.PCX)

How do I change the resolution?

Steps

  1. Open Devices and Printers (or Printers & Faxes on older operating systems).
  2. Right-click on the installed Image Printer, then click the Printer Properties item from the context menu.
  3. On the Advanced tab, click the Printing Defaults button in the lower left corner.
  4. In the Printing Preferences dialog, click on the Layout tab, then click Advanced button.
    Layout tab - Advanced button
  5. Click down arrow beside Print Quality and select the resolution you want.
    Printer Advanced Options Screen
  6. Click OK.
  7. Click OK.
  8. On the General tab, click the Printing Preferences button in the lower left corner.
  9. In the Printing Preferences dialog, click on the Layout tab, then click Advanced button.
    Layout tab - Advanced button
  10. Click down arrow beside Print Quality and select the resolution you want.
    Printer Advanced Options Screen
  11. Click OK.
  12. Click OK.
  13. Click OK.
  14. Now your created files will be created at the resolution to set.

Can the install be setup so users do not need to configure the Image Printer?

  1. Install the Image Printer on one computer.
  2. Make a copy of the Setups subdirectory of the installation tree for your use.
  3. Edit the configuration file contained in the copied folder (PNTIF11C.INI or PNPDF11C.INI or PNRAS11C.INI).
  4. Run the PNSetup.exe contained in the copied folder to install the image printer that now contains your settings.

How do I install more than one copy of the Image Printer?

From the Start Menu click All Programs – TIFF Image Printer – Copy Printer…

Start Menu - Copy Printer Link

Then enter the name you want for the new printer (ie NewPrinter).

Copy Printer Naming

The newly created printer will have the same settings as the original TIFF Image Printer but from this point on is independent of the original TIFF Image Printer, so any changes you make to this copy will only affect this copy of the TIFF Image Printer.

How can I avoid being prompted every time I print with the Save As dialog?

  1. Open Document Properties by clicking Start – All Programs – [TIFF|Raster|PDF] Image Printer – Properties….Start Menu - Properties Link
  2. On the Save tab, enable the Prompt Only When Needed and Overwrite Always options.Save Tab - Disable Save Prompting

How do I share the Image Printer?

There are multiple levels of sharing a printer, from simply sharing it which is accomplished by going to the Printer Properties and then enabling the share feature from the Sharing Tab.

Printer List - Properties

Shared Printer Name

After you have shared the printer out you may want to control which tabs the user has access to as well as the initial settings of the image printer.

Option A describes how to hide some of the “Printing Preference Tabs” as well as showing how to change the default settings of the image printer.

Option B describes how to enforce your default settings, so a user cannot override them.

The steps below use the TIFF Image Printer and its configuration file PNTIF11C.INI. Replace the name of the printer and the configuration file with the appropriate name for the printer driver you have installed: Raster Image Printer and PNRAS11C.INI or PDF Image Printer and PNPDF11C.INI.

Option A:

  1. Browse to C:Program FilesTIFF Image Printer 11.0Setups folder.
  2. Right click PNTIF11C.INI and click Properties.
  3. Uncheck Read Only and click OK.
  4. Open PNTIF11C.INI.
  5. Under [Property Pages], change the ones to zeros for those tabs to hide on Printing Preferences (i.e. Save=0 will hide the Save tab).
  6. Scroll down to [Save] and enter the save location beside Output directory.
  7. Make any other setting changes.
  8. Click File – Save.
  9. Run PNSetup.exe from the Setups folder.
  10. Open Devices and Printers.
  11. Share TIFF Image Printer 11.0.
  12. Add the shared printer on the workstations.

Option B:

  1. Install TIFF Image Printer 11.0.
  2. Browse to C:WindowsSystem32spooldriversx643 (for 64 bit systems) or C:WindowsSystem32spooldriversw32x863 (for 32 bit systems).
  3. Right click PNTIF11C.INI and click Properties.
  4. Uncheck Read Only and click OK.
  5. Open PNTIF11C.INI.
  6. Scroll down the [Scripting file] section.
  7. Set “Use_this_file_as_master_script=”  to TRUE.
  8. Go through the file entering those settings you want as the default settings for the shared printer.
  9. Click File – Save.
  10. Share TIFF Image Printer 11.0.
  11. Add the shared printer on your workstations.

How do I setup the Image Printer in order to have documents printed in parallel?

The ability for a printer to process documents in parallel is referred to as “printer pooling” by Microsoft.  This feature is implemented by Microsoft by associating multiple ports to the same printer. The Windows Printing subsystem will start processing on the next available port associated with the printer.

For example if you want to process three (3) documents in parallel from a printer you need to associate three (3) ports to the printer.

The steps below describe how to setup the Image Printer for printer pooling and associating more than one port:

  1. Open the Properties of the Image Printer (Devices and Printers – Right click the Image Printer – Printer Properties).
  2. Click the Ports tab.
  3. Click the Add Port button.
  4. Select Local Port and click New Port.
  5. Name the port and click OK.
  6. Repeat steps 4 and 5 until you have the same number of ports as number of print jobs you want to print in parallel.
  7. Click Close to get back to the Ports screen.
  8. Click “Enable printer pooling”.
  9. Click the ports you just added, all ports should then have a checkmark beside them.
  10. Click Apply and then click OK.

How do I print landscape drawings from AutoCAD?

The AutoCAD application controls if Landscape drawings get auto rotated or not.

If your AutoCAD does not auto rotates Landscape pages, then do the steps in Option A.

If your AutoCAD auto rotates Landscape pages, then do the steps in Option B.

Option A:

1. Close AutoCAD.

2. Open the Image Printer properties through the Start menu link at Start – All Programs – Image Printer – Properties….

3. Click Advanced button on Layout tab.

4. Set the paper size to the size of your drawing in Print Quality and click OK.
          NOTE: If you choose a custom paper size, make sure that the width is less than the height.

5. Set the Orientation to Landscape on the Layout tab.

6. Click OK to apply the settings and close the property sheets.

7. Open your drawing in AutoCAD.

8. From the File menu, select Page Setup.

9. On the Plot Device tab, select the Image Printer you have installed.
          NOTE: Do not select a .pc3 file (if you have one).

10. On the Layout Settings tab, set the paper size to the desired size and set the orientation to Landscape.

11. Click the Plot button.
          NOTE: If the drawing does not fit on the page properly, return to the Page Setup dialog in AutoCAD. On the Layout settings tab, adjust the Scale setting until the entire drawing fits on the page.

Option B:

1. Close AutoCad.

2. Open the Image Printer properties through the Start menu link at Start – All Programs – Image Printer – Properties….

3. On Layout tab, set to Portrait.

4. On the Page Processing tab, for “Rotate portrait pages” select 90.

5. Click OK to save the setting.

6. Open your drawing in AutoCad.

7. Click Plot.

8. Select the Image Printer you have installed.

9. Make sure the correct paper size is selected for the Paper Size.

10. Click OK to create your file.

How do I Save and Restore settings of Image Printer?

The steps to Save and Restore the Image Printer settings can be accomplished with the following steps:

  1. Download the file SaveRestorePrinterSettings.zip and save it to C:\.
  2. Right-click on SaveRestorePrinterSettings.zip and click Extract All.
  3. Click the Extract button to extract the files to a new folder C:\SaveRestorePrinterSettings.
  4. Open a command prompt window (from the Start menu go to All Programs – Accessories – Command Prompt).
  5. In the command prompt window type cd C:\SaveRestorePrinterSettings to move to the new folder.
  6. Run the SavePrinterSettings.bat file to save the printer settings or run RestorePrinterSettings.bat to restore the printer settings.
  7. Select the printer you have installed from the list to save or restore settings for that printer.

How to print a long page (oil well logs) as one continuous image?

If you need one image produced from a long page (for example an oil well log) then you need to setup the custom paper size on the image printer to the width and length of the paper you need in order to print the single continuous page as one image.

Example: If you needed a 8.5″ x 100″ page as output.

1. Open Devices and Printers (Printers & Faxes on older operating systems).

2. Right-click the Image Printer you have installed.

3. Click Properties.

4. Click Advanced tab.

5. Click Printing Defaults.

6. Click Advanced Features tab.

7. Click Enable Custom Paper.

8. Enter your height and width (see screenshot below).

9. Click Apply and then Click OK.

10. Click General tab in Properties screen.

11. Click Printing Preferences.

12. Click Advance Features tab.

13. Click Enable in Custom Paper.

14. Enter your height and width (see screenshot below).

15. Click Apply and then click OK.

Setting Custom Paper Height

If your page sizes vary in length as they do for an oil well log you need to set the height to the maximum possible length of the page.  In order for the result to vary in length when you print various size of paper lengths (oil well logs) you need to enable a feature to remove the blank space at the end of image.  To do this you need to turn on the bottom trim feature on the Page Processing tab as shown below:

Enabling Trim Bottom Setting

How do I setup multiple image printers with different configurations?

Please note that the ZIP file, PeernetPrinters.zip, is an example of creating 2 printers through a Batch file. The Batch file creates 2 printers, named Printer1 and Printer2, each with its own script file to control the settings for that printer. The script files are only examples with a default configuration.

Please contact us at support@peernet.com and we can help you configure the batch file to create printers named as you want. We can also help you configure the script files to create files to meet your conversion requirements.

To create multiple printers, each with their own script file, follow the steps below:

  1. Download the file PeernetPrinters.zip and save it to C:.
  2. Right click on PeernetPrinters.zip and click Extract All.
  3. Click the Extract button to extract the files to a new folder C:\PeernetPrinters.
  4. Open a command prompt window (from the Start menu go to All Programs – Accessories – Command Prompt).
  5. In the command prompt window type cd C:\PeernetPrinters to move to the new folder.
  6. Run the CreatePrinters.bat file.
  7. Select the printer you have installed from the list to create copies of that printer.

NOTE: The script creates 2 additional printers.  If you need to create more printers, then do the following:

  1. Open the C:\PeernetPrinters folder.
  2. Make a copy of Printer1-Script.INI and change the beginning of the file name to your new printer name, but  keep the “-Script.INI”  (ie NewPrinter-Script.INI).
  3. Edit the new script file and enter the settings you want.
  4. Edit CreatePrinters.bat and add the new printer names.
  5. Save CreatePrinters.bat.
  6. Run CreatePrinters.bat.

How do I create a black and white image from a color file or document?

Follow the steps below to ensure the image files created are in black and white (monochrome):

  1. Open Devices and Printers (or Printers & Faxes on older operating systems).
  2. Right-click on the installed Image Printer, then click the Printer Properties item from the context menu.
  3. On the Advanced tab, click the Printing Defaults button in the lower left corner.
  4. In the Printing Preferences dialog, click on the Paper/Quality tab, then select Color.Printer Preferences - Color Setting
  5. Click on the Save tab and select “Reduce to black and white” for Color Reduction.
    • You may also need to experiment with the dithering methods as the default of Halftone may not produce the image quality depending on the original color image. Floyd-Steinberg and Burkes are good dithering methods that work well for most images.

    Printing Preferences - Black and White Setting

  6. Click Apply and then Ok to save the changes.
  7. Back in the Printer Properties dialog, click the General tab.
  8. Click the Preferences button at the bottom.
  9. On the Printing Preferences dialog, click the Paper/Quality tab, then select Color.Printer Preferences - Color Setting
  10. Click on the Save tab and select “Reduce to black and white” for Color Reduction. If you made any changes to the dithering method in Step 5 above, make the same change here.Printing Preferences - Black and White Setting
  11. Click Apply and then Ok to save the changes.

Now all files printed to the Image Printer will create black and white files.

Why is the printer not functioning correctly on Citrix 10.x and greater?

Citrix 10.x introduced a new print processing path. In order for the Image Printers to work you need to turn on the old printing path used by the previous releases of Citrix.

For the steps involved in making the change to Citrix refer to the article – https://support.citrix.com/article/CTX115553 .

When printing from Internet Explorer the background color and images are missing?

Internet Explorer does not print background color and images by default. To include background color and images when printing from Internet Explorer do the following for your version of Internet Explorer:

Running Internet Explorer 7.0 to 11.0

  1. Open Internet Explorer.
  2. Click File – Page Setup.
  3. Check “Print Background Colors and Images”.Internet Explorer Enable Printing Background Colors and Images
  4. Click OK.

Running Internet Explorer 6.0

  1. Open Internet Explorer.
  2. Click Tools – Internet Options.
  3. Click the Advanced tab.
  4. Scroll down to the Printing section.
  5. Check “Print background colors and images”.
    Internet Explorer 6.0 Enable Printing Background Colors and Images
  6. Click OK.

When printing from Microsoft Word the linked images are not displayed?

In certain situations, particularly when printing a large Microsoft Word document with linked images (not embedded), the opening and printing of the document results in missing image icons (black outline with red x) after a certain point.

This happens because  Microsoft Word only loads a certain amount of pages in advance, and its printing default is to background print. This causes the latter pages to be printed before their images are loaded.

There are two options to workaround this problem with Microsoft Word:

Option 1

Turn off background printing:

  • From Tools – Options, select the Print Tab.
  • In the Printing Options section, check off “Background Printing”.
  • Then print.

Option 2

Scroll and view all the pages of the document to force load all linked images and then print.

Can I print to the printer from DOS?

Yes, you can print to the Image Printers from DOS, provided the document you are printing is a text document.

To enable printing from DOS, configure the printer as follows:

  1. Open the Printers folder (Start – Devices and Printers).
  2. Right-click the Image Printer and select Printer Properties.
  3. On the Ports tab, change the port to LPT1: (or LPT2:, COM1:, or COM2: ) and click Apply.
  4. On the Advanced tab, click the Print Processor button to open the Print Processor dialog.
  5. In the Print Processor dialog, set the Default data type to TEXT and click OK.
  6. Click Apply and OK to close the properties.

To print from DOS, send text to the port using the “print” command or the redirection operator (>).

For example:

  • C:> print /D:LPT1: report.txt
  • C:> type report.txt > LPT1:
  • C:> echo hello world > LPT1:

Why does the printed document look different from the image produced by the printer?

Often the reason for the different layout  is that the printing resolution is set differently in the image printer versus the actual printer.

To get the same layout as your printer, the resolution of the Image Printer must be set identical.  To accomplish this follow the steps below:

1. Click Start Menu, then Programs, then select the Image Printer and click Properties.

2. Click Advanced button on Layout tab.

3. Change the Print Quality to match the resolution of your laser printer.

4. Click OK.

Why does my application no longer work after upgrading to the latest release?

The most common reason a vendor’s application won’t work with the current version of the Image Printer is that the name of the printer and related files were hard-coded into the logic of the printing application.

When this is the case, you can make the latest version, 11.0, look like an older version with the following steps:

  1. Download the file MakePrinterLookLike.zip and save it to C:.
  2. Right-click on MakePrinterLookLike.zip and click Extract All.
  3. Click the Extract button to extract the MakePrinterLookLike.bat file into a new folder C:\MakePrinterLookLike.
  4. Open a command prompt windows (from the Start menu go to All Programs – Accessories – Command Prompt).
  5. In the command prompt windows type cd C:\MakePrinterLookLike to move to the new folder.
  6. Run the MakePrinterLookLike.bat file.
  7. Select the printer you have installed.
  8. Then select the old printer name you need to use with your application.
  9. Now you can run your application and it will think it is using the older version of the printer.

Why are Control Strings not processed by the Image Printer?

Control strings are disabled by default. To enable support for control strings, please do the following:

  1. Open Devices and Printers.
  2. Right click the installed Image Printer.
  3. Click Printer Properties.
    Printer List - Properties
  4. Click the Advanced tab, then the Printing Defaults button in the lower left corner.Printer Properties - Advanced tab
  5. Click the Text Extraction tab, then click the “Enable control strings” box.Enable Control String
  6. Click Apply and OK.
  7. Back on the Properties dialog, now click the General tab, then the Preferences button at the bottom.Printer Properties - General Tab
  8. Click the Text Extraction tab, then click the “Enable control strings” box.Enable Control String
  9. Click Apply and OK.
  10. Click OK to close the Properties dialog.

Where are errors reported in the event of a failure?

All errors by default are logged to the Windows event log and can be displayed by opening the event log viewer.  The process of opening the event viewer is documented below for each supported Windows operating system so you will need to find the appropriate steps for your Windows operating system. After you have located the correct event log as document below you can check to see if there are any reported errors.

Windows 10 and Windows Server 2016

  1. Right click the Windows icon Windows logo key on the start bar.
  2. Click Control Panel.
    Windows 10 - Settings Charm
  3. Click System and Security.
    Windows 10 - Control Panel - System and Security
  4. Under Administrative Tools, click View event logs.Windows 10 - Control Panel - View Event Logs
  5. Click arrow beside Windows Logs.
    EventViewer - Windows Logs- Windows 10
  6. Click Application.
    EventViewer - Application for Windows 10

Windows 8  and Windows 2012

  1. Press Windows logo key‌ Windows logo key+I to bring up the Settings charm.
  2. Click Control Panel.
    Windows 8 - Settings Charm
  3. Click System and Security.
    Windows 8 - Control Panel - System and Security
  4. Under Administrative Tools, click View event logs.Windows 8 - Control Panel - View Event Logs
  5. Click arrow beside Windows Logs.
    EventViewer - Windows Logs- Windows 2008 R2
  6. Click Application.
    EventViewer - Application for 2008 R2

Windows 7 and Windows 2008 R2

  1. Click Start Menu – Control Panel.
  2. Click System and Security.
    Windows 8 - Control Panel - System and Security
  3. Under Administrative Tools, click View event logs.Windows 8 - Control Panel - View Event Logs
  4. Click the arrow beside Windows Logs.
    EventViewer - Windows Logs- Windows 2008 R2
  5. Click Application.
    EventViewer - Application for 2008 R2

Windows Vista and Windows 2008

  1. Click Start Menu – Control Panel.
  2. Under System and Security, click View event logs.
  3. Click the plus sign beside Windows Logs.
    EventViewer - Windows Logs - Windows 2008
  4. Click Application.
    EventViewer - Application - Windows 2008

Windows XP and Windows 2003

  1. Click Start Menu – Control Panel.
  2. Click Administrative Tools.
  3. Click Event Viewer.
  4. Click Application.
    EventViewer - Application - Windows XP

Why do I get a black and white image when original document is in color?

If your original document is in color, ensure you have color printing enabled on the Paper/Quality tab as shown below.

Printer Preferences - Color Setting

Then, check the color reduction settings on the Save tab, to ensure the Color reduction is set to either Reduce to Optimal Palette or None and not set to reduced to Black and White or Grayscale, as this will overwrite the above selection.

Save Tab - Reduce to Optimal Palette

Why can I not see my AutoCAD paper sizes or why is the paper size incorrect?

When AutoCAD is installed it adds a collection of new paper sizes, the most commonly used being ARCH C, D and E. To use these new paper sizes you need to manually add these paper sizes, or forms, to the list of all paper sizes available on your computer.

Below are the necessary steps to add the AutoCAD paper sizes so they are visible when using a PEERNET printer.

IMPORTANT: Please close all applications before making these changes.

Windows 10 and Windows Server 2016

  1. Right click the Windows icon Windows logo key on the start bar.
  2. Click Control Panel.
  3. Click System and Security.Control Panel - System and Security
  4. Click Administrative Tools.Control Panel - Administrative Tools
  5. Double click Print Management.Control Panel - Print Management
  6. Select Print Servers and then select the name of your computer (ie Server1).Print Server - Computer Name
  7. Right click Forms item and select Manage Forms.Print Server - Manage Forms
  8. Check “Create a new form”.
    New Form - Create Form Checkbox
  9. Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
  10. Set the Measurement units to “English” or “Metric”.
  11. Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
  12. Click “Save Form”.
  13. Repeat steps 8-12 for each new paper size you want to create.
  14. Click Close when you are done.
  15. Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
  16. On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.

Windows 8 and Windows 2012

  1. Click the Windows logo key‌ Windows logo key+I.
  2. Click Control Panel.
  3. Click System and Security.Control Panel - System and Security
  4. Click Administrative Tools.Control Panel - Administrative Tools
  5. Double click Print Management.Control Panel - Print Management
  6. Select Print Servers and then select the name of your computer (ie Server1).Print Server - Computer Name
  7. Right click Forms item and select Manage Forms.Print Server - Manage Forms
  8. Check “Create a new form”.
    New Form - Create Form Checkbox
  9. Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
  10. Set the Measurement units to “English” or “Metric”.
  11. Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
  12. Click “Save Form”.
  13. Repeat steps 8-12 for each new paper size you want to create.
  14. Click Close when you are done.
  15. Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
  16. On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.

On Windows 7 and Windows 2008 R2

  1. Go to Start – Control Panel.
  2. Click System and Security.Control Panel - System and Security
  3. Click Administrative Tools.Control Panel - Administrative Tools
  4. Double click Print Management.Control Panel - Print Management
  5. Select Print Servers and then select the name of your computer (ie Server1).Print Server - Computer Name
  6. Right click Forms item and select Manage Forms.Print Server - Manage Forms
  7. Check “Create a new form”.
    New Form - Create Form Checkbox
  8. Enter a descriptive name in the “Form Description for:” field (e.g. “30 x 42” or “36 x 48”).
  9. Set the Measurement units to “English” or “Metric”.
  10. Enter in the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
  11. Click “Save Form”.
  12. Repeat steps 7-11 for each new paper size you want to create.
  13. Click Close when you are done.
  14. Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
  15. On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.

On Windows Vista and Windows 2008

  1. Open the Printers folder from the Start – Control Panel – Hardware and Sound – Printers.Control Panel - Printer
  2. Right click in the window and select Run as Administrator – Server Properties.Printer List - Server Properties
  3. On Print Server Properties, click the Forms tab.
  4. Check “Create a new form”.
    New Form - Create Form Checkbox
  5. Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
  6. Set the Measurement units to “English” or “Metric”.
  7. Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
  8. Click “Save Form”.
  9. Repeat steps 4-8 for each new paper size you want to create.
  10. 10. Click Close when you are done.
  11. Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
  12. On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.

On Windows XP and Windows 2003

  1. Open the Printers folder from Start – Settings – Printers and Faxes.
  2. In the Printers folder window menu, select File – Server Properties.Printer List - Server Properties Menu
  3. In the Server Properties dialog, on the Forms tab, check “Create a New Form”.New Form - Create Form Checkbox
  4. Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
  5. Set the Measurement units to “English” or “Metric”.
  6. Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
  7. Click “Save Form”.
  8. Repeat steps 3-7 for each new paper size you want to create.
  9. Click OK when you are done.
  10. Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
  11. On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.

What folders should I exclude from my Anti-virus Scans?

If you have anti-virus software installed on your computer you should configure your antivirus software to exclude the print spool directory and certain key driver files from the real-time scan. These files are accessed many times during each print cycle and scanning them repeatedly can impact greatly on your printing performance, as well as potentially causing the trigger to expired mode.

You should consider excluding the following driver files & folders:
%SystemRoot%\System32\spool\
C:\Documents and Settings\All Users\Application Data\PEERNET\ (for Windows XP and Windows 2003)
C:\ProgramData\PEERNET\ (for Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012, Windows 10 and Windows Server 2016)
any printer script file (if you have created or are using one)