Convert To PDF FAQs

Read Convert To PDF FAQs to learn more about the product:

What is the latest release and how can I obtain it?

The current release of Convert to PDF is 4.0.004.

For update and upgrade details for Convert to PDF, please visit our News Release articles.

All Software Downloads for your purchased software products are located in your secure online account to the right of the applicable serial number.

For registered owners of Convert to PDF with an active On-Going Licensing and Support subscription, your latest update is available in your online account. The licensing and settings will remain unchanged when you install the latest update.

If you currently own Convert to PDF 4.0 with no On-Going Licensing and Support subscription, please go to your online account and Purchase On-Going Licensing and Support for your product. When your order has been completed, the Software Download available in your account will be updated automatically.  An On-Going Licensing and Support subscription is valid for one year you will have access to all updates/upgrades for the entire year. The licensing and settings will remain unchanged when you install the latest update.

For owners of earlier versions of Convert to PDF you can upgrade directly via your online account at a discount.  Please go to your online account and select Purchase Upgrade, when the order has been completed, your online account will be populated with Convert to PDF 4.0 software download and applicable serial number.

Do I need to uninstall before installing an upgrade or update?

Major releases (upgrades i.e. 3.0 to 4.0) of these products can both be installed (co-exist) on the same computer. For the prior version, the licensing and the settings will remain unchanged. The new version will have to be licensed and the settings set up to match the prior version.

Minor releases (updates or patches i.e. 4.0.001 to 4.0.002) will install over an existing installation. The licensing and settings will remain unchanged.

What version of the product is installed on my system?

Windows 10 and Windows Server 2016

  1. Right click the Windows icon Windows logo key on the start bar.
  2. Click Control Panel.
  3. Click Programs and Features.
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows 8 and Windows 2012

  1. Click the Windows logo key‌ Windows logo key+I.
  2. Click Control Panel.
  3. Under Programs, click Uninstall a program.
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows 7 and Windows 2008 R2

  1. From the Start Menu click on Control Panel.
  2. Under Programs. click Uninstall a program.
  3. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows Vista and Windows 2008

  1. From the Start Menu click on Control Panel.
  2. Under Programs, click Uninstall a program
  3. If the Version column is not showing, right click the Name column title and click More. Then scroll down and click Version, then click OK to add the column.Programs and Features - Version Column Checkbox
  4. Check the Version column for the version you have installed.Programs and Features - Version Number

Windows XP and Windows 2003

  1. From the Start Menu click on Control Panel.
  2. In the Control Panel click Add/Remove Programs.
  3. Scroll and highlight the product name
  4. Click on the text “Click here for support information”Windows XP - Version Info
  5. The version number is listed with the support information.Windows XP - Version Number

How do I find my serial number?

If you have yet to activate your product please sign into your  online account to obtain your serial number.  Your online account contains a complete list of your purchased products with the applicable serial number and software download link.

Alternatively, if your product has been activated you can view your activation information, including your serial number, by clicking Start – All Programs – Convert to PDF – License…

How do I license my software if my computer is not connected to the Internet?

If you are not connected to the Internet, you will have to send us a manual license file that we will authorize and return.

Please refer to the instructions in the chapter Activating – Manually Activating in the product’s User Guide.

User Guide - Manual Activating Bookmark

Why is the licensed software now in Trial mode?

If the software was previously licensed and has now reverted back to Trial mode, this means something on the computer has changed so the product believes it is no longer licensed.

Examples of items that effect the license validity are:

  • change of domain or workgroup
  • change in the network
  • change in the computer name
  • reformatting and reloading the computer
  • system has virus

In this situation you will need to re-license the computer using your existing serial number.

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I re-license the software?

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I move my license from one computer to another?

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

How do I license my computer if I had to re-format it?

In this situation you will need to re-license the software on your reformated computer using the existing serial number.

If you are re-licensing and the computer is identical, then the “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.

A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.

Customers with active On-Going Licensing and Support subscription have the authority to request license adjustments. To do so please, email peernet@peernet.com with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.

PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your online account.

If you do not have an active On-Going Licensing and Support subscription PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:

  • Add an On-Going Licensing and Support Subscription, if you are running the current version.
  • Purchase an additional license that can be used for your new computer, if you are running the current version.
  • Purchase Upgrade to the latest version, if you are running a non-current version.

Please go to your online account and select either Purchase On-Going Licensing and Support, Purchase Additional Activations or Purchase Upgrade.

What applications work with Convert to PDF?

Convert to PDF is designed to work with any Windows application that can print.  It virtually gives you an unlimited number of applications that can be used to create PDF documents.

If you can print it, then Convert to PDF can create a PDF for you.  Simply choose the Convert to PDF printer from the Print dialog of your application.

How does PDF Creator Plus and Convert To PDF differ?

There are several key differences between PDF Creator Plus and Convert to PDF .

PDF Creator Plus

  • can merge multiple files (Word, Excel, Publisher, AutoCad, etc) into one PDF file.
  • includes a Microsoft Word Add-in to maintain bookmarks, hyperlinks and outline information from Word documents.
  • can create PDF, TIFF, JPEG and BMP files.
  • can add annotations to pages before creating the PDF file (See Annotating Pagesin the User Guide).
  • requires mandatory user interaction – user must press Create PDF for the PDF file to be created.

Convert To PDF

  • can place a text watermark on the PDF file.
  • can add standard Document Information to the PDF file like Title, Subject, Author, Creator and Keywords.
  • can automatically open the PDF file after creation.

How can I change the settings of the generated PDF?

Each time you print to the Convert to PDF printer, a PDF file creation wizard will be displayed with the last setting used.

Convert To PDF - User Interface Screen

Use the category list on the left hand side to find and change any options that you need to modify.

Clicking on each category will show the settings you can change for that category in the panel to the right.

After you have changes those settings you want, click the Start button to create the PDF file.

Convert To PDF - Start Button

If you wish create a PDF file with different settings of the same file, just click the Back to Options button which allows you to change the settings and then click the Start button to create a new PDF file.

Convert To PDF - Back to Options Button

 

Why does the PDF file created by Convert to PDF look different from the original document?

You need to make sure you are emulating your default printer or the hardware margins and the resolution will not match. This is what normally causes a change in the layout of the file when converted into a PDF document.

  1. From the Start menu click All Programs – Convert to PDF – Printing Preferences.Convert To PDF - Printing Preferences Menu Link
  2. In the Properties dialog, click “Emulate Printer”.
  3. In the Model drop down combo box, select either “Default printer” or your actual physical printer.Convert To PDF - Emulate Printer
  4. Click OK to save the settings.

When printing from Internet Explorer the background color and images are missing?

Internet Explorer does not print background color and images by default. To include background color and images when printing from Internet Explorer do the following for your version of Internet Explorer:

Running Internet Explorer 7.0 to 11.0

  1. Open Internet Explorer.
  2. Click File – Page Setup.
  3. Check “Print Background Colors and Images”.Internet Explorer Enable Printing Background Colors and Images
  4. Click OK.

Running Internet Explorer 6.0

  1. Open Internet Explorer.
  2. Click Tools – Internet Options.
  3. Click the Advanced tab.
  4. Scroll down to the Printing section.
  5. Check “Print background colors and images”.Internet Explorer 6.0 Enable Printing Background Colors and Images
  6. Click OK.

Can Convert to PDF combine or append files into a PDF?

Convert to PDF cannot combine or append files together. It creates a single optimized PDF file from each document you print.

If you need to combine or append files together into a single PDF file, PDF Creator Plus allows you to print multiple documents from different sources to combine together into one PDF file. A fully functionally 30 day trial is available for you to try.

Can Convert to PDF retain bookmarks, outline and hyperlinks?

Convert to PDF does not retain bookmark, outline or hyperlink information from Microsoft Word.

If you need to create PDF files with bookmark, outline or hyperlink information, PDF Creator Plus includes a Microsoft Word Add-in that allows you to create PDF files with bookmarks, hyperlinks and outline information from Word documents. A fully functionally 30 day trial is available for you to try.

When printing from Microsoft Word the linked images are not displayed?

In certain situations, particularly when printing a large Microsoft Word document with linked images (not embedded), the opening and printing of the document results in missing image icons (black outline with red x) after a certain point.

This happens because  Microsoft Word only loads a certain amount of pages in advance, and its printing default is to background print. This causes the latter pages to be printed before their images are loaded.

There are two options to workaround this problem with Microsoft Word:

Option 1

Turn off background printing:

  • From Tools – Options, select the Print Tab.
  • In the Printing Options section, check off “Background Printing”.
  • Then print.

Option 2

Scroll and view all the pages of the document to force load all linked images and then print.

What folders should I exclude from my Anti-virus Scans?

If you have anti-virus software installed on your computer you should configure your antivirus software to exclude the print spool directory and certain key driver files from the real-time scan. These files are accessed many times during each print cycle and scanning them repeatedly can impact greatly on your printing performance, as well as potentially causing the trigger to expired mode.

You should consider excluding the following driver files & folders:
%SystemRoot%\System32\spool\
C:\Documents and Settings\All Users\Application Data\PEERNET\ (for Windows XP and Windows 2003)
C:\ProgramData\PEERNET\ (for Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012, Windows 10 and Windows Server 2016)
any printer script file (if you have created or are using one)