Document Conversion Service – FAQs
These are frequently asked questions about Document Conversion Service.
What is the latest release and how can I obtain it?
For the current release number of Document Conversion Service, please see the release notes.
All Software Downloads for your purchased software products are located in your secure PEERNET online account to the right of the applicable serial number.
For registered owners of Document Conversion Service with an active subscription license, your latest update is available in your online account.
Do I need to uninstall DCS before installing an upgrade or update?
Major releases (i.e. upgrading from version 2.0 to 3.0) of Document Conversion Service do require that the prior version be uninstalled. The new release will have to be licensed with a new serial number and any application settings will have been set back to the defaults.
Minor releases (i.e. updates from version 3.0.001 to 3.0.002) will install over an existing installation. The licensing will remain the same but any application settings will have been set back to the defaults.
If you have made any changes to the settings they will need to be reapplied.
This includes changes to the following:
- The Document Conversion Service configuration file
- The Watch Folder Service configuration file
- Any changes you made to the default conversion profiles, or any new conversion profiles you created. Conversion profiles are used by the command line tools, the PEERNET.ConvertUtility.dll and the Convert File sample programs.
Beginning with Document Conversion Service 3.0.017, when upgrading a previous version, the install program includes options to create a backup zip file containing the Document Conversion Service configuration file, the Watch Folder configuration file and the conversion profiles. At the end of the upgrade process, the contents of the backup zip file can be restored using the new DCS Backup and Restore utility.
If you are running a version prior to 3.0.017, then you can request the Backup and Restore Tool from [email protected].
For steps to manually backup and restore the configuration files and profiles, scroll down to Manually Backup and Restore Files.
Creating Backup During Installation
During the installation process, you will be given an option to create a backup zip file of the configurations files and the profiles. You can bypass this by unchecking all 3 boxes. Click Next when you are ready to proceed.
Restoring Backup After Installation
When upgrading to DCS 3.0.017 or higher, the install gives you the option to launch the DSC Backup and Restore utility at the end of the installation process. If you have created a backup zip file you can use the DCS Backup and Restore utility to restore your saved settings
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- If you are installing on a new machine, the option to restore any saved backup zip will not be enabled by default. If you have a backup zip file from an earlier install or another computer, check this option to run the utility and load your saved file.
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- The Restore window will show which files are available to be restored based on which files were saved in the zip file.
- Click Next.
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- Select which files you wish to restore from the backup and then click Next.
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- Once you have confirmed what you wish to restore, click the Start Restore button.
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- The tool will then merge the saved DCS configuration file with the latest DCS configuration file. If there are an syntax errors, click the Edit button to go to the problem line so you can correct the error. If there are no errors, click Next.
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- The merged file opens for you to verify if it is configured correctly. When done, click Accept Changes.
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- The tool will then merge the saved Watch Folder configuration file with the latest Watch Folder configuration file. If there are an syntax errors, click the Edit button to go to the problem line so you can correct the error. If there are no errors, click Next.
- The merged file opens for you to verify if it is configured correctly. When done, click Accept Changes.
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- Then the tool will copy your newly merged files and any saved profile files which will overwrite any existing files. Click Exit to close tool.
Manually Backup and Restore Files
The Computer Account that DCS and Watch Folder Service are Associated
- Click Start – Control Panel – Administrative Tools – Services.
- Scroll down to PEERNET Document Conversion Service Monitor 1.0 and check the account listed under the Log On As column. (NOTE: you will need to know the password for this account.)
- Scroll down to PEERNET Watch Folder Service and check the account listed under the Log On As column. (NOTE: you will need to know the password for this account.)
The DCS Configuration File
Backing up the File
- Go to Start – All Programs – Document Conversion Service – Edit DCS Configuration File to open the file in Notepad.
- Once open in Notepad, go to File – Save As… to save the file in a safe location.
Restoring the File
After you have updated or upgraded, always check the new configuration file for changes and new settings that may have been introduced with the new update or upgrade.
If there have been no new settings added to the configuration file, then you can just copy the DCS configuration file that you had saved to C:/Program Files/PEERNET Document Conversion Service 3.0/Core.
If you wish to have access to the new settings, then please do the following :
- Go to Start – All Programs – Document Conversion Service – Edit DCS Configuration File to open the new file in Notepad.
- Open the original file you saved in Notepad as well.
- Compare the two files and copy your changes from the old DCS configuration file to the new file.
The Watch Folder Configuration File
Backing up the File
- Go to Start – All Programs – Document Conversion Service – Watch Folder – Configure Watch Folder Settings to open the file in Notepad.
- Once open in Notepad, go to File – Save As… to save the file in a safe location.
Restoring the File
After you have updated or upgraded, always check the new configuration file for changes and new settings that may have been introduced with the new update or upgrade.
If there have been no new settings added to the configuration file, then you can just copy the Watch Folder configuration file that you had saved to C:/Program Files/PEERNET Document Conversion Service 3.0/Tools/Watch Folder Service.
If you wish to have access to the new settings, then please do the following :
- Go to Start – All Programs – Document Conversion Service – Watch Folder – Configure Watch Folder Settings to open the new configuration file in Notepad.
- Open your original, modified file you saved in Notepad as well.
- Compare the two files and copy your changes from the old Watch Folder configuration file to the new file.
The Conversion Profiles
The conversion profiles are used by the sample programs, the command line utilities, and by the PEERNET.ConvertUtility.dll .NET assembly.
If you have modified any of the sample profiles that DCS installs by default, or if you have added your own, you should back up the contents of this folder before upgrading.
- Open the profiles folder by going to Start – All Programs – Document Conversion Service – Samples – Open Conversion Profiles Folder.
- All files in this folder are conversion profiles. Copy all of the profiles from here and save this in a safe location.
- After installing the new upgrade or update, open the profiles folder again and copy your modified and new profiles back into this location.
Using PEERNET.ConvertUtility or .NET Libraries
Retrieve the updated DLL files from the C:/Program Files/PEERNET Document Conversion Service 3.0/Redist folder and copy them into your application’s folder. Beginning with DCS 3.0.013 the utility library is now built against .NET Framework 4.5; client applications and programs using the utility library may need to update their targeted framework to match.
How to Use the Backup and Restore Tool
Beginning with Document Conversion Service 3.0.017, a Backup and Restore utility is now available for backing up and restoring your DCS configuration file, Watch Folder configuration file and conversion profiles when you are upgrading DCS, installing on new computer or re-installing on a re-imaged computer.
If you are running a version prior to 3.0.017, then you can request the Backup and Restore Tool from [email protected].
To run the tool, either click the execuable sent to you by email or click
Start – Document Conversion Service 3.0 – DCS Backup and Restore.
Backing Up Configurations and Profiles
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- Select “Backup my DCS configurations and profiles” and click Next.
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- Select which configuration files and profiles you wish to backup and click Next.
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- You can change where to save the backup file and use a custom filename or use the default one.
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- Once you have confirmed what you wish to backup, click the Start Backup button.
Restoring Backup File
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- Select “Restore my DCS configuration from saved files” and click Next.
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- Browse or enter the path and filename of the backup file. The Restore window will then show which files are available to be restored based on which files were saved in the zip file. Click Next.
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- Select which files you wish to restore from the backup file and click Next.
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- Once you have confirmed what you wish to restore, click the Start Restore button.
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- The tool will then merge the saved DCS configuration file with the latest DCS configuration file. If there are an syntax errors, click the Edit button to go to the problem line so you can correct the error. If there are no errors, click Next.
-
- The merged file opens for you to verify if it is configured correctly. When done, click Accept Changes.
-
- The tool will then merge the saved Watch Folder configuration file with the latest Watch Folder configuration file. If there are an syntax errors, click the Edit button to go to the problem line so you can correct the error. If there are no errors, click Next.
- The merged file opens for you to verify if it is configured correctly. When done, click Accept Changes.
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- Then the tool will copy the saved profile files which will overwrite any existing files. Click Exit to close tool.
What version of the product is installed on my system?
Windows 10 and Windows Server 2016
- Right click the Windows icon
on the start bar. - Click Control Panel.
- Click Programs and Features.
- Check the Version column for the version you have installed.
on the start bar.
Windows 8 and Windows 2012
- Click the Windows logo key +I.
- Click Control Panel.
- Under Programs, click Uninstall a program.
- Check the Version column for the version you have installed.
Windows 7 and Windows 2008 R2
- From the Start Menu click on Control Panel.
- Under Programs. click Uninstall a program.
- Check the Version column for the version you have installed.
How do I find my serial number?
If you have yet to activate your product please sign into your PEERNET online account to obtain your serial number. Your online account contains a complete list of your purchased products with the applicable serial number and software download link.
Alternatively, if your product has been activated you can view your activation information, including your serial number, by clicking Start – All Programs – PEERNET Document Conversion Service – License…
How do I license my software?
All PEERNET software is licensed by entering your serial number into our license wizard which activates and authenticates your license by communicating with the PEERNET License Server via the internet. If the computer you are licensing does not have an internet connection, we do offer a manually licensing process where you email a PROD ID file to [email protected] and we return a PROD AU file.
For detailed instructions on how to license Document Conversion Service, please see the video below:
In addition, detailed instructions on activating your software can also be found in the Document Conversion Service User Guide.
How do I license my software if my server is not connected to the Internet?
If you are not connected to the Internet, you will have to send us a manual license file that we will authorize and return.
Please refer to the product’s User Guide and follow the instructions in the chapter Activating – Manually Activating.
Why is the licensed software now in Trial mode?
If the software was previously licensed and has now reverted back to Trial mode, this means something on the computer has changed so the product believes it is no longer licensed.
Examples of items that effect the license validity are:
- change of domain or workgroup
- change in the network
- change in the computer name
- reformatting and reloading the computer
- system has virus
In this situation you will need to re-license the computer using your existing serial number.
If you are re-licensing and the computer is identical, then “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one computer to another computer or computer identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to license your new computer using the same serial number.
Customers with active subscription licenses have the authority to request license adjustments. To do so please, email [email protected] with your Serial Number, name of the computer and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when this is completed and then you can proceed in licensing the software. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
If you do not have an active subscription license PEERNET cannot authorize your request. In order to remedy this, you will have to do one of the following:
- Add an subscription license, if you are running the current version.
- Purchase an additional license that can be used for your new computer, if you are running the current version.
- Purchase Upgrade to the latest version, if you are running a non-current version.
Please go to your PEERNET online account and select either Purchase Subscription, Add License or Purchase Upgrade.
How do I re-license the software?
If you are re-licensing and the server is identical, then “license authentication server” will re-license without the need for you to request a license adjustment. A license adjustment request is required when the software is being moved from one server to another server or server identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing server, which then allows you to re-license your server using the same serial number.
To do so please, email [email protected] with your serial number, the name of your old server, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with re-licensing the software. The PEERNET team can work with you to create an overlap period where both your old and new server are licensed to accommodate migration processes. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
How do I move my license from one server to another?
A license adjustment request is required when the software is being moved from one server to another server.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing server, which then allows you to license your new server using the same serial number.
To do so please, email [email protected] with your serial number, the name of your old server, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with re-licensing the software. The PEERNET team can work with you to create an overlap period where both your old and new server are licensed to accommodate migration processes. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
How do I license my server if I had to re-format it?
In this situation you will need to re-license the software on your reformated server. A license adjustment request is required when the software is being installed on a server whose identity has changed.
A license adjustment is when PEERNET adjusts your serial number to un-license your existing computer, which then allows you to re-license your server using the same serial number.
To do so please, email [email protected] with your serial number, the name of your old server, and the reason for the license adjustment so the reset can be authorized and completed.
PEERNET will reply when the adjustment is complete and then you can proceed with re-licensing the software. The PEERNET team can work with you to create an overlap period where both your old and new server are licensed to accommodate migration processes. NOTE: The software download associated to your serial number can be obtained from your PEERNET online account.
What do I need to do to start DCS back up if my subscription has expired?
You need to login to your PEERNET online account to renew your subscription license for your Document Conversion Service serial number.
If the server where DCS is installed, has an internet connection, you just need to start DCS as the renewal date will automatically update on the server and allow DCS to restart.
If the computer does not have an internet connection, then you will need to do the following steps:
- Click Start – Programs – Document Conversion Service – License.
- Click “Change/Renew” button.
- Click “I do not have an Internet connection and will activate manually.” and click Next.
- Click Next.
- Click “Create the PNProdID.txt product identification file” to generate a PNProdID.txt file.
- You can click Finish to close the License Wizard window.
- Email the PNProdID.txt file to [email protected].
- We will complete the authorization process and email you back a PNProdAU.txt file to import back onto your computer. PNProdID files are authorized during business hours, which are 9:00AM to 5:00PM EST.
- Click Start – Programs – Document Conversion Service – License.
- Click “Import the PNProdAU.txt product authorization file.” to import the PNProdAU.txt file.
- Now your renewal date has been updated for Document Conversion Service on your server and you will be able to start DCS.
- Stop and restart Document Conversion Service to implement your changes.
How do I update my DCS license on my servers after an OGS renewal?
Once your subscription license has been renewed for another year, your servers need to recognize the new renewal period. To do this each server license file must be updated. If the server is connected to the internet this will happen automatically.
If the computer does not have an internet connection or is limited by a firewall, please see the next FAQ “What do I do to update the renewal date on my DCS server if my server has no internet connection?”
If you have an internet connection and you’d prefer to initiate the license update immediately, then you will need to do the following steps:
- Click Start – Programs – Document Conversion Service – License.
- Click Change/Renew License button.
- Just click NEXT on the prompt screens and then FINISH on the last screen to update the renewal period.
- Now your renewal date has been updated for Document Conversion Service on your server.
How do I update the renewal date on my DCS server if my server has no internet connection?
You will need to do the following before the expiry date for your subscription license, else Document Conversion Service will stop running:
- You need to log into your PEERNET online account to renew your subscription for another year.
- Stop your application or the Watch Folder Service depending on how you are passing files to DCS.
- Once stopped, then stop Document Conversion Service.
- Click Start – Programs – Document Conversion Service – License.
- Click “Change/Renew License” button.
- Click “I do not have an Internet connection and will activate manually.” and click Next.
- Click Next.
- Click “Create the PNProdID.txt product identification file” to generate a PNProdID.txt file.
- You can click Finish to close the License Wizard window.
- Email the PNProdID.txt file to [email protected].
- We will complete the authorization process and email you back a PNProdAU.txt file to import back onto your computer. PNProdID files are authorized during business hours, which are Monday to Friday 9:00AM to 5:00PM EST.
- Click Start – Programs – Document Conversion Service – License.
- Click “Import the PNProdAU.txt product authorization file.” to import the PNProdAU.txt file.
- Now your renewal date has been updated for Document Conversion Service on your server.
- Restart Document Conversion Service and then start your application or Watch Folder Service.
What products create Adobe PDF/A compliant documents?
The following PEERNET products can be configured to create Adobe PDF documents that are PDF/A compliant:
How do I monitor the server from a different computer?
To monitor the Document Conversion Service from another computer, do the following:
On the server where Document Conversion Service is running:
- Open the file C:/Program Files/PEERNET Document Conversion Service 3.0/Core/silogconfig.txt.
- Change “connections = … , tcp(host=”localhost“, port=”49600″, …” to “connections = … , tcp(host=””, port=”49600″, …”
On the computer where you will be monitoring the running conversion service:
- Copy the Smart Inspect Redistributable Console files from From the computer where Document Conversion Service is installed. These files are located in the folder C:/Program Files/PEERNET Document Conversion Service 3.0/Gurock Smart Inspect.
- Run SmartInspectConsole.exe.
- Right click “TCP enabled” in bottom right of screen.
- Click “TCP Options…”.
- Enter “49600” in the port field.
- Click OK.
When running, the Smart Inspect Redistributable Console will display the information from the server when Document Conversion Service is running.
How can you identify when DCS is ready?
Document Conversion Service creates an event named “GlobalPNDocConv_Running” and sets this event when it is ready to start receiving files.
You can open this event and test if it has been signaled (set) and this tells you that Document Conversion Service is ready to process files.
Why can I not see my AutoCAD paper sizes or why is the paper size incorrect?
When AutoCAD is installed it adds a collection of new paper sizes, the most commonly used being ARCH C, D and E. To use these new paper sizes you need to manually add these paper sizes, or forms, to the list of all paper sizes available on your computer.
Below are the necessary steps to add the AutoCAD paper sizes so they are visible when using a PEERNET printer.
IMPORTANT: Please close all applications before making these changes.
Windows 10 and Windows Server 2016
- Right click the Windows icon on the start bar.
- Click Control Panel.
- Click System and Security.
- Click Administrative Tools.
- Double click Print Management.
- Select Print Servers and then select the name of your computer (ie Server1).
- Right click Forms item and select Manage Forms.
- Check “Create a new form”.
- Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
- Set the Measurement units to “English” or “Metric”.
- Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
- Click “Save Form”.
- Repeat steps 8-12 for each new paper size you want to create.
- Click Close when you are done.
- Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
- On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.
Windows 8 and Windows 2012
- Click the Windows logo key +I.
- Click Control Panel.
- Click System and Security.
- Click Administrative Tools.
- Double click Print Management.
- Select Print Servers and then select the name of your computer (ie Server1).
- Right click Forms item and select Manage Forms.
- Check “Create a new form”.
- Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
- Set the Measurement units to “English” or “Metric”.
- Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
- Click “Save Form”.
- Repeat steps 8-12 for each new paper size you want to create.
- Click Close when you are done.
- Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
- On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.
On Windows 7 and Windows 2008 R2
- Go to Start – Control Panel.
- Click System and Security.
- Click Administrative Tools.
- Double click Print Management.
- Select Print Servers and then select the name of your computer (ie Server1).
- Right click Forms item and select Manage Forms.
- Check “Create a new form”.
- Enter a descriptive name in the “Form Description for:” field (e.g. “30 x 42” or “36 x 48”).
- Set the Measurement units to “English” or “Metric”.
- Enter in the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
- Click “Save Form”.
- Repeat steps 7-11 for each new paper size you want to create.
- Click Close when you are done.
- Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
- On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.
On Windows Vista and Windows 2008
- Open the Printers folder from the Start – Control Panel – Hardware and Sound – Printers.
- Right click in the window and select Run as Administrator – Server Properties.
- On Print Server Properties, click the Forms tab.
- Check “Create a new form”.
- Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
- Set the Measurement units to “English” or “Metric”.
- Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
- Click “Save Form”.
- Repeat steps 4-8 for each new paper size you want to create.
- 10. Click Close when you are done.
- Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
- On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.
On Windows XP and Windows 2003
- Open the Printers folder from Start – Settings – Printers and Faxes.
- In the Printers folder window menu, select File – Server Properties.
- In the Server Properties dialog, on the Forms tab, check “Create a New Form”.
- Enter a descriptive name in the “Form name:” field (e.g. “30 x 42” or “36 x 48”).
- Set the Measurement units to “English” or “Metric”.
- Enter the desired Width and Height for your paper size. NOTE: Always make the Width less than the Height (e.g. Width 30, Height 42) as you can always choose Landscape orientation later.
- Click “Save Form”.
- Repeat steps 3-7 for each new paper size you want to create.
- Click OK when you are done.
- Open your drawing in AutoCAD. Select File – Plot, and in the Plot dialog, set the Plot device to the applicable PEERNET printer.
- On the Plot Settings tab, select the desired paper size, orientation (Landscape), and scale (Scale to fit), and click OK.
What folders should I exclude from my Anti-virus Scans?
If you have anti-virus software installed on your computer you should configure your antivirus software to exclude the print spool directory and certain key driver files from the real-time scan. These files are accessed many times during each print cycle and scanning them repeatedly can impact greatly on your printing performance, as well as potentially causing the trigger to expired mode.
You should consider excluding the following driver files & folders:
– %SystemRoot%System32spool
– C:/Documents and Settings/All Users/Application Data/PEERNET (for Windows XP and Windows 2003)
– C:/ProgramData/PEERNET (for Windows Vista, Windows 7, Windows 2008, Windows 8, Windows 2012 and Windows 10)
– any printer script file (if you have created or are using one)
Text faint or wrapped wrong for text (.txt) files in DCS?
Document Conversion Service uses Microsoft Word to convert text files. When displaying text files Microsoft Word automatically uses the built-in style of Plain Text. Older versions of Office use Courier New, point size 10 for this style, while versions after 2007 use Consolas, point size 10.
These are very thin-stroked fonts that can lose clarity when imaged. This change in the font can also cause the text to wrap differently from how the text file was originally designed.
Solution: By modifying the font that Word uses to display text files you can get clearer text in your output file. This solution can be applied to all versions of WORD, but it does change the Normal.dot template.
In Word 2007 and higher:
- Open a text file (.TXT) in Word.
- Press Ctrl+Alt+Shift+S to open the Styles window.
- Right click the style labeled Plain Text and select Modify from the menu.
- Select the desired font and font size you wish to use.
- Select “New documents based on this template”.
- Click OK to close the Modify Style dialog and apply your style changes.
- Click File – Options
- Click Advanced tab in left column.
- On right, scroll to bottom to the General section.
- Click the Web Options button.
- Click Fonts tab.
- Change the font for Fixed-width Font you wish to use.
- Click OK.
- Close Word.
In Word 2003:
- From the Format menu, select Styles and Formatting….
- From the Styles and Formatting pane, highlight Plain Text in the list of styles. If this style is not listed, make sure the option to show All styles is selected in the combo box at the bottom of the pane.
- Click the down arrow on the right of the highlighted Plain Text style and select Modify… from the menu.
- Select the desired font and font size you wish to use.
- In the Modify Style dialog box, check the Add to template checkbox.
- Select OK to close the Modify Style dialog and apply your style changes.
- Click File – Options
- Click Advanced tab in left column.
- On right, scroll to bottom to the General section.
- Click the Web Options button.
- Click Fonts tab.
- Change the font for Fixed-width Font you wish to use.
- Click OK.
- Close Word.
Now when you convert a text file with Document Conversion Service it will use the the font and font size chosen above.
Does DCS have OCR (Optical Character Recognition) Functionality?
Document Conversion Service does not have the capability of converting an image to a searchable file format.
We have not found an OCR component that meets our high standard for good quality, reliable output when converting an image to a searchable file format.
DCS can create a searchable PDF file when the original file is searchable, like Word, Excel, a text file, etc.
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