Licensing Questions

How do I find my product serial number?
From the Start menu, click Programs, then select TIFF Image Printer 7.0 - License... to view your licensing information.

How do I re-license my computer if I had to reinstall after a crash, virus, or any other reason?
Please email peernet@peernet.com with a request to re-license the computer indicating the reason. Remember to include your serial number and contact information.

How do I move my license from one computer to another?
Please email peernet@peernet.com with a request to move the license from one computer to another. Remember to include your serial number and contact information.

I am trying to install my software and I am getting a request for a serial number. Where do I find my serial number?
You will receive an email shortly after you have made your purchase. This email will include your serial number. The serial number is case-sensitive, so be sure to type exactly what you see. As well, ensure that you type the hyphens ( - ) that are part of the serial number. Finally, ensure that you type 0 (zero), and not the letter O.

How many licenses do I need if TIFF Image Printer 7.0 is installed as a network printer?
One license is required for each user/computer who will be using to the printer.

How many licenses do I need if the TIFF Image Printer is installed on a Terminal Server?
One license is required for each user who will be using to the printer.

Installation Questions

I ran the TIFF Image Printer installation program. Where is it?
When you install the TIFF Image Printer, it appears as a printer in your Printers folder, and in your list of available printers when you print from an application. In addition, a program folder is set up under the Start menu at Programs/TIFF Image Printer with shortcuts to the user guide, samples, and printer properties. To use the software, just print to TIFF Image Printer as you would print to any other printer. See the Quick Start Guide for more details.

I want to upgrade from a previous version of PEERNET.DRV eTIFF to TIFF Image Printer. Do I need to uninstall the old version before I can install a new one?
No, you do not have to uninstall the old version. The two versions can reside side-by-side.

I downloaded the installation program, but when I run it I get an error saying it is not a valid Win32 application. Why?
You have an incomplete download. Download the installation program again and retry. On some systems its important to save the setup program to a local disk location and then run the setup program from there.

I downloaded the installation program, but when I run it I get an error saying the installation package could not be opened. Why?
You have an incomplete download. Download the installation program again and retry.

When I run the installation program, I get the error message INTERNAL ERROR 2889. Why?
You will get this error if your computer is infected with the Nimda virus. Please refer to Microsoft Article Q308357for details.

When I run the installation program, I get the error message INVALID COMMAND LINE PARAMETERS. Why?
You will get this error if your computer is infected with a virus.

The installation completed successfully, but the printer does not appear in my Printers folder. Why?
Try re-running the installation program. If the printer still does not appear in the Printers folder, browse to the installation directory (by default, C:\Program Files\TIFF Image Printer). In the Setups subfolder, run the file PNSetup.exe. This should resolve the issue. However, if problems persist, contact support@peernet.com.

Can TIFF Image Printer function as a network printer?
TIFF Image Printer can be shared out from a machine in a similar fashion to any other printer. However, every user/computer that connects to the shared printer will require his/her own license.

How do I install more than one copy of TIFF Image Printer on a machine?
From the Start Menu use Start/All Programs/TIFF Image Printer 7.0/Copy Printers..., this will create a copy of the TIFF Image Printer 7.0 with whatever name you choose. The newly created printer will have the same settings as the TIFF Image Printer 7.0 but from this point on is independent of the TIFF Image Printer 7.0, so any changes you make to this copy will only affect this copy of the printer.

We plan to install multiple copies of TIFF Image Printer. How do I prepare an unattended installation, including the printer configuration?
If you are using Microsoft SMS or another product with software push capability, you can install multiple copies of TIFF Image Printer with all the special prompts answered (including licensing and registration). The ultimate goal is to distribute this package with SMS. We normally use SMS Installer and Wise installer to prepare the packages. To automatically license the installations, have the SMS installer create a product license information file (see below) before invoking the print driver's installation program.

NOTE: If the recipient of a SMS installation is not connected to the Internet, the License Wizard will open and the user will be required to license the software manually or connect to the Internet in order to complete this installation.

Create/edit the product license information file at: <ALL USERS\APPLICATION DATA\PEERNET>\PNETIF7.INI

The file should contain the following information:

[License]
;
; Company Contact
;
name=Your Name
;
; Company Name
;
ORGANIZATION=Your Organization
;
; Company Contact Email
;
EMAILADDRESS=Your email address
;
[Install]
;
; Set silently to number of times to license product before
; prompting with the PEERNET License Wizard interface.
; For SMS installations set this to 1 or more.
; For Terminal Service Servers, set this to number of licenses available
; from the product serial number purchased
;
Silently=20
;
; Purchased product serial number
; This is the serial number that will be
; used to license all users.
;
SERIALNUMBER=PN-ETIFU-V7_-____________

How can I install TIFF Image Printer on multiple workstations using my settings so that users do not need to configure the driver?
Use the installation program to install the driver on one machine. Make a copy of the Setups subdirectory of the installation tree for use by your installation program. Edit the configuration file at \Setups\Common\PNETIF7C.INI with your new defaults. Have your installation program call PNSetup.exe to install the driver.

Why do I get the error message "AddPrinterDriver failed with error 126" when I try to install? You will get this error if the system file framedyn.dll is missing or cannot be found. This is usually the result of a bad environment path. For more details about this issue, see Microsoft Knowledge Base Article 319114.

Configuring Questions

How do I change TIFF Image Printer properties?
From the Start menu, select All Programs - TIFF Image Printer 7.0 - Properties.

Why have the changes to the printer properties I made not been retained?
The steps to saving the printer properties globally have not been followed correctly. Refer to the User Guide for complete details.

How can I avoid being prompted with the Save As dialog every time I print?
On the Save tab, enable the Prompt Only When Needed and Overwrite Always options.

How can I reduce the size of the output file?
To reduce the output file size, you can reduce the resolution, print in black and white, select a different compression method, or select a smaller paper size.

How can I automate file creation and email distribution?
The TIFF Image Printer can be customized to create new email messages through the printing process, and automatically attach any files you specify. And, the files generated by the TIFF Image Printer are guaranteed to be virus-free, even if the source files or computer have a virus. To launch email automatically after each file is produced, enable the email option on the E-mail tab of the Printing Preferences dialog box.

Questions Related to Performance Issues

What are the minimum system requirements for using the TIFF Image Printer?
Although there are no minimum requirements (virtual memory must be enabled) for using the TIFF Image Printer to process full color images, the following are recommended in order to achieve real-time processing of an 8.5" X 11" image in full color (no swapping to disk):

Why is the printing process extremely slow?
The raster printing process is very demanding on system resources. The printing process will be slow if you are printing in color at high resolutions and your machine does not meet the minimum memory requirements. If you find that the process as a whole takes an inordinately long time to complete, you can remedy the situation in any of the following ways (choose one):

• lower the resolution.
• print in black and white.
• decrease the paper size.
• add more memory to the machine.

Administrators are able to print but regular users receive an error. Why?
Change the security settings for the %SystemRoot%\System32\Spool directory to include the Everyone group with Change privileges.

The printer properties are slow to display. Why is this?
It is likely that a virus scanner is repeatedly scanning some of the printer's configuration files. You need to search your hard drive for files with the following pattern, and (if found) exclude them from your virus scanner's scan list:

*TIF7S.INI
*TIF7C.INI

TIFF Output Questions

I'm trying to print in color, but all I get is black and white. What am I doing wrong?
Make sure you have color printing enabled on the Paper/Quality tab, set the Color property to Color. Then, check the color reduction settings on the File Format tab, set Color reduction to either Reduce to Optimal Palette or None.

Why is the layout of my document different when I print to the TIFF Image Printer compared to my laser printer?
The layout of a document depends on the printing resolution. To get the same layout as your laser printer, the resolution of the TIFF Image Printer must be set identical to your laser printer.

Why are some of the lighter shades in my document lost in the output image?
To retain the subtler shades in your document, the TIFF Image Printer must be set to print in color.

Make sure you have color printing enabled:

• on the Paper/Quality tab, set the Color property to Color.

Then, check the color reduction settings:

• On the File Format tab, set Color reduction to Reduce to Black and White.

Why is the image produced by the TIFF Image Printer huge?
The dimensions of the image correspond to the paper size selected. Viewers such as Microsoft Paint, however, display the image based on the screen resolution (96 or 120 dpi). Try opening the image in another viewer, such as the Windows Imaging application.

Questions Relating to Programmatically having Control

Where can I find documentation on configuring driver settings programmatically?
A configuration file for customizing driver defaults during installation is included with the product. See "Customizing Driver Defaults" in the User Guide for details.

I need to do further processing on the output file. How can I know when the file has been closed?
The TIFF Image Printer allow you to signal Win32 event objects each time an output file has been closed or a print job has completed. See the User Guide for details.

How much of the TIFF Image Printer functionality can I automate?
All aspects of the TIFF Image Printer can be automated. See the User Guide for details.

Other Questions

Is the trial version limited in functionality?
No, the trial version is identical in every respect to the retail product. It just includes an evaluation watermark, and expires after 30 days.

Can I print to the TIFF Image Printer from DOS?
Yes. To enable printing from DOS, configure the printer as follows:

1. Open the Printers folder (Start - Settings - Printers).
2. Right-click the TIFF Image Printer 7.0 icon and select Properties.
3. On the Ports tab, change the port to LPT1: (or LPT2:, COM1:, or COM2:) and click Apply.
4. On the Advanced tab, click the Print Processor button to open the Print Processor dialog.
5. In the Print Processor dialog, set the Default data type to TEXT and click OK.
6. Click Apply and OK to close the properties.

To print from DOS, send text to the port using the "print" command or the redirection operator (>). For example:

C:> print /D:LPT1: report.txt

C:> type report.txt > LPT1:

C:> echo hello world > LPT1:

I'm worried about all the recent computer viruses. If I send image files by email, do I risk sending viruses too, if the source file or my computer has a virus?
No, the files created by the TIFF Image Printer are guaranteed to be 100% virus-free, even if your source files or computer have a virus.

When I send image files to people, will they be able to open them?
Most versions of Windows contain image viewers that can open TIFF file formats. Just double-click the file to open it, or from the Start menu select Start/All Programs/Accessories/Paint on Windows XP and Windows 2003 or Start/Programs/Accessories/Imaging on Windows 2000 and then do a File/Open from the paint or imaging application.

When I send image files to people, can they change the files?
The files created by the TIFF Image Printer cannot be easily changed. However, they can be altered by experienced people. This is true of any file Adobe PDF, Word, or another other file type no matter what security protection has been applied.

How can I find out what version of the TIFF Imager Printer or the PEERNET.DRV eTIFF I have?
Print a test page from the Printer Properties; the version information of each component related to the printer will be on the printed page.

How can I view the product user guide if I cannot open it or it does not display correctly in my viewer?
For Adobe PDF files, use the Adobe Acrobat Reader.