In order to use Outlook to convert e-mail messages files safely and securely, a private e-mail account is recommended. A private e-mail account cannot send or receive e-mail but does allow Outlook to open and print Message Files (*.msg) and Templates (*.oft). Starting with Document Conversion Service 3.0.029, support for EML mail messages has been added as well.

If you have Email (EML) or Message (MSG) files with attachments, see The Watch Folder Service Sample for the ability to process these files and also extract and convert any attachments in the files. You will still need to follow the steps below before processing.

If you are using the DCSAdmin account, or have created a new account, Outlook will be automatically configured to use a private e-mail account when Document Conversion Service is first run. If you are running the conversion service under a user account where Outlook that is already configured to use an Exchange server or other mail account no further configuration is necessary.

There are certain conditions in which Document Conversion Service will not launch Outlook. If these conditions are detected, an error message is displayed in the logging console as well as in the Application log in the Event Viewer.

•Outlook has never been run or configured under the user account the Document Conversion Service is running under.

•Printing attachments is enabled. Printing attachments must be disabled for the Microsoft Outlook converter to operate properly. To disable printing attachments do the following:

oselect an e-mail from the list of email (do not open the email)

ogo to File - Print and in the Print dialog uncheck the Print attached files checkbox

oclose Outlook to save the changes

Setting up a Private E-Mail Account

When setting up a private e-mail account on a computer that is not attached to your company domain, this is just a case of selecting "No" when Outlook prompts you to create an e-mail account. If the computer is attached to the domain, and you are running an Exchange server, you will need to configure Outlook to not use the Exchange server.

Microsoft Outlook 2007, 2010 and 2013

1.This set up process needs to be done under the user account that the Document Conversion Service will be running under. This is the user account you specified when installing the product, usually DCSAdmin, or a custom account you chose during installation.

2.When Outlook 2007 or Outlook 2010 or Outlook 2013 are launched for the first time you will be prompted to configure an e-mail account. Choose No on this dialog.

 

3.On the Cancel Configuration dialog, check the "Continue with no e-mail support" option, then select Finish.

 

4.Exit the application to save the mailbox settings.

5.Log out and log back in as the Document Conversion Service user.

6.Open Outlook 2007 (or Outlook 2010/2013) again. In some scenarios there can be one last prompt to confirm that you do not want to connect to an Exchange server.

7.Close Outlook and log off the user account.

8.Outlook 2007 (or Outlook 2010/2013) is now configured to run with Document Conversion Service.

Outlook 2003

1.This set up process needs to be done under the user account that the Document Conversion Service will be running under. This is the user account you specified when installing the product, usually DCSAdmin, or a custom account you chose during installation.

2.When Outlook 2003 is launched for the first time you are prompted to configure an e-mail account. Choose No on this dialog.

 

3.Finish the configuration wizard, close Outlook 2003.

4.Log off and log back on as the same user. Do not skip this step or Outlook will not be configured properly!

5.When the computer has rebooted, open Outlook 2003 again. Outlook 2003 will automatically find and try to use an Exchange server at this point. Select OK from the dialog to re-configure the e-mail accounts.

 

6.In the Microsoft Exchange Server dialog, choose Cancel.

 

7.In Outlook go to Tools - Account Settings... to edit the e-mail accounts.

a.From the E-mail Accounts dialog select "View or change existing e-mail accounts" and select Next.

 

8.Select the Microsoft Exchange Server from the list of e-mail accounts and then click the Remove button to delete the account.

 

9.Click Yes to confirm.

 

10.Outlook 2003 is now ready to use with Document Conversion Service.